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Warranty Information

For technical issues or questions, please e-mail us at info@sleek-audio.com, or call us at 888.491.2256.
Our hours of operation are: Mon.-Friday 8:00 a.m. – 4 p.m. Eastern Time. Closed Saturday and Sunday.

Warranty:

Sleek Audio will honor any products under warranty purchased from authorized Sleek Audio Vendors, Distributors, and their subsidiaries.
Sleek Audio will NOT honor warranties for products purchased from  online retailers Z Electria, Circuit City Deals,  Best Seller 21, or Price Grabber as they are not authorized dealers.
Our Warranties are non-transferable (meaning if not purchased by an authorized dealer such as through EBAY or the companies listed above we will not honor warranty.)
Sleek Audio, LLC will at its discretion either replace or repair the unit or cable that is deemed in need of repair within the warranty period.  Acts of God, misuse, neglect, or modifications made to the unit or cable will not be covered under the warranty.  Sleek Audio, LLC will not be liable for any incidental or consequential usage in accordance to your state law.  This warranty gives you specific legal rights which vary from state to state.
Only the core body and cable are covered under warranty.  Other components and accessories including but not limited to bass ports, treble tips, flanged ear tips, carrying cases, cleaning tools, and additional accessories are not covered under warranty.

This agreement comprises the entire warranty and is in lieu of all other warranties or agreements of any kind, verbal understandings, or promises.

 

Sleek Audio Universal Fit Models ( SA6, SA7 and SA1):

Sleek Audio, LLC warrants that the SA6 and SA7 product is without defect in material or workmanship for a period of two (2) years from the original date of purchase from an authorized dealer or retailer.  The SA1 product is without defect in material or workmanship for one (1) year from the original date of purchase from an authorized dealer or retailer. 

The cable is warranted for a period of ninety (90) days from purchase for either model.

Sleek Audio Custom Models(Ct6 and CT7):

We provides a limited warranty against poor fit for all Sleek Audio Custom Products for a period of thirty (30) days from the original shipping date.  Material defects or workmanship in either the external shell or the internal components are covered for a period of one year from the original shipping date.  Damage or breakage due to misuse, ordinary wear and tear, abuse, negligence, accident, unauthorized repair, acts of God, or modification of, or to any part of the Product is not covered by the warranty, nor is the cord.  Replacement cords are available.  Custom Products can be repaired if necessary.  Repair estimates are available upon request. The product freight must be paid and insured by the customer.

SA Wireless Model:
Sleek Audio, LLC warrants that the SA Wireless product is without defect in material or workmanship for a period of one (1) year from the original date of purchase from an authorized dealer or retailer.
Sleek Audio, LLC will at its discretion either replace or repair the W-1 Wireless that is deemed in need of repair within the warranty period.  Acts of God, misuse, neglect, or modifications made to the W-1 Wireless unit or cable will not be covered under the warranty.   Sleek Audio, LLC will not be liable for any incidental or consequential usage in accordance to your state law.  This warranty gives you specific legal rights which vary from state to state.
Only the W-1 Wireless receiver and transmitter are covered under warranty.  Other components and accessories including but not limited to bass ports, treble tips, flanged ear tips, carrying cases, cleaning tools, and additional accessories are not covered under warranty.   Shipping costs are the responsibility of the purchaser and will not be reimbursed by Sleek Audio, LLC.

REFUNDS: Universal Fit Products can be returned for a refund (if in proper condition, which is determined by Sleek QC) within 30 days of original purchase.
Once we receive the product and inspect it, we will credit your card for the purchase amount less 10% restocking fee ($5.00 on accessories).
Original shipping cost is non-refundable.
We charge this fee because we do not resell items that have gone inside your ear canal.
This fee will help to recover the expense of replacing these parts.

Shipping costs are the responsibility of the purchaser and will not be reimbursed by Sleek Audio, LLC.

Important: If you have an issue with one of our products, please e-mail our support team (contact information above) with your contact information and any details you can provide about the product issue prior to sending it to our office for inspection or replacement. We understand how much music means to our customers, and this enables us to respond quickly and make sure you miss as little time without your Sleek Audio earphones as possible.

Warranty Claims: First, you should contact Sleek Audio, LLC by phone at 888.491.2256 or e-mail to info@sleek-audio.com to see if the problem is able to be fixed without sending it in.  To send the item in, please package carefully, self insure, and mail to:


Sleek Audio, LLC
Attn:  Bill Francisco
3904 9th Ave. West
Bradenton, FL 34205


Please type or clearly print:  Name, phone number, return address, description of problem, where the item was purchased, when the item was purchased, and receipt copy.   Please contact our support team with any questions you may have: 888.491.2256 or e-mail us at info@sleek-audio.com.
 
We’re known for two things around here; developing innovative, high quality products, and delivering the best customer support you’ll find.



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